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Technical Customer Support Specialist

US - East Coast · Full-time

About The Position

About the position:

- Respond to customer issues and inquires in a timely manner 

- Resolve problems independently and understand the correct escalation procedures

- Document actions in tickets to effectively communicate information internally and to customers

- Reproduce and debug customer-reported problems

- Contribute articles to the ongoing Knowledge Base enrichment


- 3-5 years experience in software support in B2B SaaS environment

- Experience working with ticketing systems (Zendesk or similar)

- Excellent customer service skills and great enthusiasm for helping customers

- Service-oriented, reliable, and able to work independently

- Detail-oriented, highly organized and able to juggle multiple priorities and parallel projects simultaneously

- Strong communication skills both written and oral, and proven teamwork skills

- Highly proficient in spoken and written English - MUST


- Cybersecurity background

- Experience with Elastic Search and Kibana

- Experience with REST APIs support

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