You can be one of them.
Customer Support Specialist
About The Position
- Respond to customer issues and inquires in a timely manner
- Resolve problems independently and understand the correct escalation procedures
- Document actions in tickets to effectively communicate information internally and to customers
- Reproduce and debug customer-reported problems
- Contribute articles to the ongoing Knowledge Base enrichment
Requirements
- 2-4 years experience in software support in B2B SaaS environment
- Experience working with ticketing systems (Zendesk or similar)
- Excellent customer service skills and great enthusiasm for helping customers
- Service-oriented, reliable, and able to work independently
- Detail-oriented, highly organized and able to juggle multiple priorities and parallel projects simultaneously
- Strong communication skills both written and oral, and proven teamwork skills
- Highly proficient in spoken and written English - MUST
Advantages:
- Cybersecurity background
- Experience with Elastic Search and Kibana
- Experience with REST APIs support
