Do you have what it takes?
At Sixgill, some of the best and brightest individuals are reshaping the future of threat intelligence.
You can be one of them.

Customer Success Analyst

US - East Coast · Full-time

About The Position

Own and manage Sixgill’s customer life cycle:

  • Research and produce intelligence reports for Sixgill customers
  • Act as the voice of the customer and collaborate with R&D, PM and Intelligence teams  
  • Identify churn risk and work proactively to eliminate risk
  • Ensure retention and satisfaction by providing intelligence insights to our enterprise customers
  • Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
  • Work alongside our sales team to explore and develop expansion opportunities within the customer organization

Requirements

  • Experience in WEBINT research (writing reports, link-analysis, threat actor engagement or similar)
  • 2 years experience as threat intelligence analyst in government intelligence, threat intelligence vendors or think tanks
  • B2B experience and customer oriented - has worked with enterprise customers
  • Basic understanding of cybersecurity - financial and fraud MO's and TTP
  • Passion for providing real business value to customers
  • Impeccable oral and written communication skills (English)
  • Hands-on, technical background, particularly with SaaS products and services 
  • A self starter with the ability to be a strong team player, thrives in a multi-tasking environment and can adjust priorities on the fly


Advantages

  • Experience with dark web research
  • Language proficiency in additional languages preferred but not limited to: Spanish, Japanese, Portuguese, Persian and Chinese

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