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At Sixgill, some of the best and brightest individuals are reshaping the future of threat intelligence.
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October 11, 2020

Customer Support Specialist (East Coast)

About Sixgill:
Sixgill’s fully automated threat intelligence solutions help organizations fight cyber crime, detect phishing, data leaks, fraud and vulnerabilities as well as amplify incident response — in real-time. Sixgill’s investigative portal empowers security teams with contextual and actionable alerts along with the ability to conduct real-time, covert investigations. Rich intelligence streams such as Darkfeed™ harness Sixgill’s unmatched intelligence collection capabilities and deliver real-time intel into organizations’ existing security systems to help proactively block threats. Current customers include enterprises, financial services, MSSPs, governments and law enforcement entities.

About the position:
– Respond to customer issues and inquires in a timely manner
– Resolve problems independently and understand the correct escalation procedures
– Document actions in tickets to effectively communicate information internally and to customers
– Reproduce and debug customer-reported problems
– Contribute articles to the ongoing Knowledge Base enrichment

Requirements:
– 3-5 years experience in software support in B2B SaaS environment
– Experience working with ticketing systems (Zendesk or similar)
– Excellent customer service skills and great enthusiasm for helping customers
– Service-oriented, reliable, and able to work independently
– Detail-oriented, highly organized and able to juggle multiple priorities and parallel projects simultaneously
– Strong communication skills both written and oral, and proven teamwork skills
– Highly proficient in spoken and written English – MUST

Advantages:
– Cybersecurity background
– Experience with Elastic Search and Kibana
– Experience with REST APIs support

Location:
– East Coast (Boston/NYC), USA. You will be working remotely.

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