Do you have what it takes?
At Sixgill, some of the best and brightest individuals are reshaping the future of threat intelligence.
You can be one of them. Think you got what it takes?

October 11, 2020

Customer Support Specialist (East Coast)

About Sixgill:
Sixgill’s fully automated threat intelligence solutions help organizations fight cyber crime, detect phishing, data leaks, fraud and vulnerabilities as well as amplify incident response — in real-time. Sixgill’s investigative portal empowers security teams with contextual and actionable alerts along with the ability to conduct real-time, covert investigations. Rich intelligence streams such as Darkfeed™ harness Sixgill’s unmatched intelligence collection capabilities and deliver real-time intel into organizations’ existing security systems to help proactively block threats. Current customers include enterprises, financial services, MSSPs, governments and law enforcement entities.

About the position:
– Respond to customer issues and inquires in a timely manner
– Resolve problems independently and understand the correct escalation procedures
– Document actions in tickets to effectively communicate information internally and to customers
– Reproduce and debug customer-reported problems
– Contribute articles to the ongoing Knowledge Base enrichment

– 3-5 years experience in software support in B2B SaaS environment
– Experience working with ticketing systems (Zendesk or similar)
– Excellent customer service skills and great enthusiasm for helping customers
– Service-oriented, reliable, and able to work independently
– Detail-oriented, highly organized and able to juggle multiple priorities and parallel projects simultaneously
– Strong communication skills both written and oral, and proven teamwork skills
– Highly proficient in spoken and written English – MUST

– Cybersecurity background
– Experience with Elastic Search and Kibana
– Experience with REST APIs support

– East Coast (Boston/NYC), USA. You will be working remotely.

You May Also be interested