Refunding, which involves defrauding eCommerce vendors by claiming undeserved refunds, exploits both couriers and retailers, seizing on technical loopholes in delivery and customer support services while leveraging emotionally manipulative social engineering.

Return fraud has risen in popularity as consumers have turned to online shopping amid the global pandemic. They will almost certainly spike as retailers rush to meet the crush of post-holiday demand.

This report examines underground discourse of “refunding” trends, tactics and procedures (TTPs), providing an overview of the most common refunding methods deployed by threat actors.

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