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Job Description:

Sixgill is looking for an enthusiastic, professional and Customer focused CS Manager to build and lead one of our Customer Success teams. In this role she will be responsible for mentoring the team to ensure customer satisfaction, adoption and retention as well as continuously improving our customer success processes. She will lead the team to engage directly with customers and partners, coordinate customer success efforts across internal teams, define and manage operational and success metrics. She will be obsessed with customer success and delivering to our customers real business value.

Responsibilities:

Owning and managing sixgill customers life cycle:

• Advocating internally with product management, intelligence , sales and development teams for customer needs and keep our collective focus on the customer and their experience of doing business with us
• Mentoring your team with coaching, guidance, and leadership by example
• Track accounts to identify churn risk and work proactively to eliminate risk
• Program manage account escalations
• Increase customer retention by conducting regular check in meetings, and perform quarterly checks for reviews
• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
• Establish a trusted/strategic adviser relationship with each assigned client and drive continued value of our products and services
• Work alongside with our Sales team to identify up-sell opportunities

Requirements:

• 3+ years of managing technical and business oriented teams
• Excellent customer facing skills: training, coaching, discussion management, conflict resolution
• Hands-on , technical background, particularly with SaaS products and services
• Impeccable written and oral communication skills
• Strong team player but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• Willingness to travel up to 20 percent of the time

Required Skills / Experience:

• 5+ years of experience as Customer Success Manager, Technical Account Manager, Customer Success Engineer
• Experience in developing processes for increasing customer satisfaction, adoption, and retention

Advantages:

• Domain knowledge and experience in the cyber security arena, especially in threat intelligence – big advantage

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Job Description:

Sixgill is looking for an exceptional Customer Success Analyst to join and lead a unique function within our CS team – our growing customer success analysts team. In this role the successful candidate will lead the team to ensuring customer satisfaction, adoption and retention by researching the deep and dark web and providing valuable threat intelligence insights to our customers. The team engages directly with customers, coordinate customer threat intelligence requirements across internal departments, define and manage operational and success metrics.

Responsibilities:

Owning and managing Sixgill customers life cycle:

• Advocating internally with product management, intelligence , sales and development teams for customer needs and keep our collective focus on the customer and their experience of doing business with us
• Mentoring your team with coaching, guidance, and leadership by example
• Research and produce valuable intelligence reports for Sixgill customers
• Identify churn risk and work proactively to eliminate risk
• Ensuring retention and satisfaction by providing intelligence insights to our customers
• Establish a trusted/strategic adviser relationship with each assigned customer and drive continued value of our products and services
• Work alongside with our Sales team to identify up-sell opportunities

Requirements:

• Passion for providing real business value to customers
• 3+ years of managing analysts and business oriented teams
• Understanding of Cyber-security - Financial and fraud MO's and TTP
• Hands-on , technical background, particularly with SaaS products and services
• Impeccable written and oral communication skills
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly

Required Skills / Experience:

• Experience in WEBINT research (Writing reports, link-analysis, threat actors, source development or similar.)
• 2-3 years’ experience as Threat intelligence analyst in government intelligence, Threat Intelligence vendors, think tanks

Advantages:

• Experience with Dark Web research
• Language proficiency in additional languages preferred but not limited to either Spanish, Japanese, Portuguese, Persian, Chinese and French

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Job Description:

Sixgill is looking for a talented threat intelligence specialist to join our growing dynamic team. As a cyber
threat intelligence specialist, you will have a diverse and dynamic workday, where you will get to:

• Participate in pre-sale engagements with potential customers, both remotely and on-site, in close cooperation with our sales team. This will include presenting our product’s vision and capabilities in demos, lead Proof-of-Concept (POC) processes, train users on the platform and effectively communicate our product’s vision and value proposition to clients and takeholders
• Actively use the Sixgill platform to analyze intelligence that helps protect Sixgill’s potential customers, researching crimes and other illicit activities that take place in cyberspace.
• Contribute to the overall vision and bettering of the Sixgill Threat Intelligence Platform.
• Collaborate with R&D, Marketing, Sales and Customer Success teams to provide Intelligence expertise and contribute to our Go-To-Market strategy
• Be part of a growing company at the cutting edge of cyber security

Requirements:

• Full professional proficiency in English – Very strong verbal and written skills (Must).
• • Strong presentation skills, creative and forward-thinking, agile, positive teammate.
• Proactive, goal-oriented, results-driven.
• 2-3 years’ experience as an analyst in IDF, government intelligence, Threat Intelligence vendors, think tanks, or equivalent organizations
• Experience in developing an intelligence picture through a range of sources.
• Bachelor’s degree (Must)

Advantages:

• Prior pre-sales experience.
• Experience conducting threat research focused on targeted intrusion/cyber espionage operations
• Understanding of cyber security concepts and terminology.
• Understanding of terminology & tactics employed by threat actors.
• Prior Threat Intelligence experience.
• Language proficiency in additional languages, preferred but not limited to: Spanish, Chinese, Japanese, Portuguese, Persian, and French.

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Job Description:

Sixgill is a leading cyber threat intelligence company that covertly and automatically analyzes Deep and Dark Web activity to generate actionable intelligence. Sixgill is rapidly growing and we are looking for exceptional people to join our team.

Responsibilities:

• Proactively define and perform activities required to ensure that Sixgill’s production, development, and testing environments are effective, secure, well monitored and up to date.
• Initiate and lead the execution of infrastructure improvements.
• Guide and assist developers in their choice of infrastructure solutions and in their operations tasks.

Requirements:

• Relevant education, preferably a BSc from a leading university
• At least 4 years of experience as a DevOps Engineer.
• Extensive experience with Linux systems administration, including shell scripting
• Extensive experience with cloud computing providers, preferably AWS
• Experience with at least one CI/CD system
• Experience with Docker and Kubernetes
• Experience with networking and network security
• Enthusiastic and energetic
• A team player
• Fluent in verbal and written English and Hebrew

Advantages:

• Experience in Python scripting
• Experience with NoSQL DB administration

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