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Job Description:

Sixgill provides organizations with premium threat intelligence solutions that are accurate, comprehensive, covert and super-automated. The solutions deliver the insights the security teams need to prevent data breaches, protect their brand, conduct investigations in real-time, and minimize attack surface. Current customers include global 2000 enterprises, financial services, MSSPs, government and law enforcement entities.

We are looking for a rockstar Customer Success Analyst to join our growing customer success team. In this role, the CS analyst will be responsible for ensuring customer satisfaction,  adoption and retention through research and providing valuable threat intelligence insights to our customers. The CS analyst will engage directly with customers, partners and resellers. This individual will be responsible for coordinating customer threat intelligence requirements across internal departments as well as define and manage operational and success metrics.

Responsibilities:

Owning and managing Sixgill customers life cycle:

• Research and produce intelligence reports for Sixgill customers
• Act as the voice of the customer and collaborate with R&D, PM and Intelligence teams
• Identify churn risk and work proactively to eliminate risk
• Ensure retention and satisfaction by providing intelligence insights to our customers
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
• Work alongside with our sales team to identify up-sell opportunities

Qualifications:

• Experience in WEBINT research (Writing reports, link-analysis, threat actors, source development or similar.)
• 2-3 years experience as threat intelligence analyst in government intelligence, threat intelligence vendors or think tanks
• Knowledge of writing and executing scripts to facilitate analysis – Python
• Understanding of cybersecurity – Financial and fraud MO’s and TTP
• Passion for providing real business value to customers
• Impeccable oral and written communication skills (English)
• Hands-on, technical background, particularly with SaaS products and services
• A self starter with the ability to be a strong team player Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• Experience with dark web research – Advantage
• Language proficiency in additional languages preferred but not limited to Spanish, Japanese, Portuguese, Persian, Chinese and French – Advantage

Note:

Sixgill is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, or any other legally protected basis.

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Job Description:

Sixgill, a market leader in deep and dark web cyber threat intelligence is looking for an exceptional Customer Support Manager leader to join our growing customer success group and build a dedicated support team within. In this role she will be responsible for mentoring the team to ensure customer satisfaction, adoption and retention as well continuously  improving our customer support processes. She will lead the team to engage directly with customers and partners, coordinate customer support efforts across internal teams, define and manage operational and support metrics. She will be obsessed with customer success and showing real business value to our customers.

Responsibilities:

• Hands-on technical investigation for customer issues experience
• Plan, recruit and mentor a global support team, 24/7, follow-the-sun support model
• Advocating internally with product, intelligence, sales and dev teams for customer needs and keep our collective focus on the customer and their experience of doing business with us
• Identify new tools and technologies to better serve the customer
• Use Customer Insight and Root Cause Analytics to identify company wide improvements and present these to the senior stakeholder
• Plans and provisioning of coaching & development opportunities
• Create a culture and processes which achieves the business goals and objectives with regards to their customer service
• Track and Improve NPS (Net Promoter Score), CSAT, and additional customer Metrics

Requirements:

• Impeccable written and oral communication skills (English)
• 5+ years of experience in managing Technical customer support teams of a B2B SaaS product and services
• Domain knowledge and previous support experience in cyber security companies; threat intelligence experience – advantageous
• Established track record of defining and exceeding targets, KPI’s SLA’s
• Experience in developing processes for increasing customer satisfaction, adoption, and retention
• Excellent customer facing skills: communication, training, coaching, discussion management, conflict resolution
• Demonstrate the ability to motivate and communicate with others at all levels

Note:

** Sixgill is an equal opportunity employer. The job description is phrased in female language but appeals to both genders

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Job Description:

Sixgill provides organizations with premium threat intelligence solutions that are accurate, comprehensive, covert and super-automated. The solutions deliver the insights security teams need to prevent data breaches, protect their brand, conduct investigations in real-time, and minimize attack surface. Current customers include global 2000 enterprises, financial services, MSSPs, government and law enforcement entities.

These days we have over 40 employees in Israel and the US.

We recently raised $15M and we are looking for new talented people to join our TLV team!

We’re looking for an experienced and problem solving driven individual to join our finance team.

• Responsible for monthly and quarterly-end closing and deliver end-to-end reporting package and consolidated financial statements
• Work directly with external audit team during quarterly and year-end audits to ensure all financial information is properly supported
• Review and implement work procedures within the department
• Prepare and analyze financial data and internal reports; monitor progress and changes
• Manage company’s annual budget process and perform monthly actual vs. budget analysis
• Prepare annual tax returns and statutory reports
• Manage salaries and all related subjects in both Israel and the US
• Manage vendor payment cycles
• Take part in the management of the day-to-day bookkeeping team of & Israel and US entities
• Undertake ad-hoc financial tasks

Requirements:

• 2 years experience as a CPA in a high-tech company
• Big 4 internship
• Strong knowledge and experience in US-GAAP and high-tech industry
• Experience with month-end/year-end closing process
• Strong computer skills with advanced knowledge of Excel
• Knowledge of Priority/Netsuite ERP - advantage
• Highest standards of accuracy and precision; highly organized, detail-oriented and mindful of deadlines
• Ability to work under pressure, in a fast-paced and changing environment

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Job Description:

Sixgill is a market leader in deep and dark web cyber threat intelligence. The company helps Fortune 2000 companies, financial institutions, government and law enforcement agencies protect their finances, networks, and reputations from cyberthreats that lurk in the deep, dark and surface webs. The advanced cyber threat intelligence platform automates all phases of the intelligence cycle  providing organizations with unparalleled information and actionable insights to protect their assets in the ever-evolving cyber threatscape. 

Sixgill is a well-funded, fast-growing tech company where data collection is key for our business and operations. We are already collecting from the deepest and darkest sources, with unmatched coverage and agility, still, we are looking for new approaches and innovative solutions to completely disrupt the collection realm. Building scalable tools and management systems that allow for low-latency, comprehensive and agile data collection is essential to Sixgill’s ability to perform AI-based analysis and provide its customers with the intelligence required to handle cyber threats. Reporting to the VP of R&D, you’ll be joining a productive and upbeat environment with a team of experts in the area of cyber threat intelligence.  

Requirements:

• BSc or higher degree from a leading university
• 3+ yrs. software development management experience
• Highly skilled at building crawling and collection systems
• Extensive experience with object orientated design and implementation
• Good understanding of HTTP protocols and JavaScript internals
• Posses a mentoring and enabling management style
• Enthusiastic and energetic
• A team player
• Thrive in a fast-paced, agile environment
• Fluent in English and Hebrew, both written and verbal

Advantages:

• Proficient with microservice-based systems
• Skilled in agile development
• Experience with Docker and Kubernetes
• Knowledge of cloud computing providers, particularly AWS
• Experience with NoSQL DBs

Perks:

• Competitive salary and terms
• Career development opportunities
• Be part of a team of specialists in the field of AI, natural language processing, machine learning, and data mining
• Work with world-class intelligence experts with strong background in the Israeli cyber defense industry
• Comfortable workspace with most up-to-date programs/equipment
• Food vouchers (Israel only)
• Thursday happy-hours
• Centrally located in Azrieli center, Tel Aviv

Note:

All applicants will be treated with strict confidentiality

Sixgill is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, or any other legally protected basis.

APPLY NOW